Refund & Cancellation Policy
Effective date: September 30, 2026
1. 100% Satisfaction Re-Clean Guarantee
We stand firmly behind our work. If you are ever dissatisfied with any room or surface included in your service package, contact us at
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or
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within 24 hours of completion. We will send a supervisor or technician back to re-clean the specific areas at no additional charge.
2. Service Appointment Cancellation
If you need to cancel a scheduled cleaning visit:
- 24+ Hours Notice: Full 100% refund of any prepaid deposit or invoice payment.
- Less than 24 Hours Notice: Subject to a $50 late cancellation fee to cover assigned technician schedule adjustments. Any remaining prepaid balance will be promptly refunded.
3. Cleaning Products & Kits
Unopened commercial cleaning supply kits and sanitizers may be returned within 14 days of delivery for a full refund.
4. Refund Processing Timeline
All refunds are issued directly via Stripe back to the original funding source:
- Credit & Debit Cards: Funds typically appear on your statement within 5 to 10 business days.
- US ACH Direct Debit: Refunds settle back to your bank account within 5 to 7 business days.
5. Billing Inquiries & Customer Care
For questions regarding a recent invoice or refund request, please email
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with your Invoice Number or call us at
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.